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Paul A.
Kucherka
1914
Ebony Lane, Houston, TX
713-854-5146 C
pmshop36@sbcglobal.net
Online Resume |
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OBJECTIVE |
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COMPUTER REPAIR – DESKTOP SUPPORT
Requesting a position that utilizes my troubleshooting, computer repair
and computer maintenance skills to provide the end to end solution for
any employer. |
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PROFILE |
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Self educated in building, troubleshooting and repairing PC based
desktops since
1997 and laptops since 2004.
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Proficient in PC setup and installation, as well as various peripherals.
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Experienced in customizing and tweaking systems for maximum performance. |
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EMPLOYMENT |
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Hewlett-Packard,
Houston, TX |
2007-Present |
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Software
Functionality Tester
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Perform outlined tests on software to detect deficiencies on 2008
laptops
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Reporting confirmed deficiencies to proper project managers
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Confirming such deficiencies are corrected
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Find other possible deficiencies by random testing
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Creating - modifying test plans to reflect expected software
functionality
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Geek
Squad – Best Buy 291,
Houston, TX |
2005-2007 |
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CIA
Agent
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Responsible for providing a high level of customer service and
satisfaction
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Responsible for diagnostic and repair of computers using approved Geek
Squad tools
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Instrumental in overseeing documentation of all work done on client’s
computers
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Tracked store inventory used in the direct repair of client’s computers
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Recommended and had approved by management, additional tools to simplify
the repairs
· Had
considerable input on the re-organization of the computer repair area of
the store to streamline the repair process
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Troubleshoot hardware and software problems of all kinds
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Instructed inexperienced agents on key items to look for when
troubleshooting and possible solutions
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Instructed inexperienced agents on staying away from the “Insanity Loop”
by not performing the same troubleshooting procedure over and over again
expecting different results
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Responsible for tracking and resolving overdue repair orders by
utilizing the company ‘STAR’ system
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Bluebonnet Web Designs,
Houston, TX |
2003-2007 |
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Owner of
Website Design Company
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Created original web designs to accommodate customer’s needs
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Utilized Front Page 2003 and notepad to create websites
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Provided 1st class photography of customer’s business
highlighting on product or services as required by that particular
business
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Edited photos using Digital Image Studio 10
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Received 2 Best Website awards for a Siberian Husky breeder site
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Build, repair, set up computers and wireless networks
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Remotely connected to client’s computers with Crossloop and PC Anywhere
to resolve minor issues and software installation.
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CSC /
DynCorp,
Sealy, TX |
2001-2003 |
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Technical Writer I
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Assisted in the creation of an Integrated Electronic Technical Manual (IETM)
for the High Mobility Artillery Rocket System (HiMARS)
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Used Microsoft word to edit the manual then compile the product using
SGML compiler
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Referring closely to engineer drawings and manufacturer service manuals
for creation of precise troubleshooting and repair instructions. |
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EDUCATION |
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Rice
CISD High School, Altair, TX |
1982-1986 |
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General
Course of Study
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Extracurricular activities included FFA 4yr, Auto Mechanics 2yr, Band
2yr. |
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MILITARY |
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United
States Marine Corps, Japan / NC and VA |
1990-1998 |
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NCO
Corporal
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Originally trained as a welder but learned about computers from Marines
of the Information System Management Office.
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Converted platoon’s “Enable 350” documents and records to “Ami Pro 3.0”
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Converted platoon’s “Ami Pro 3.0” documents and records to “Office 4.5”
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Provided technical support for the platoon by acting as liaison between
the platoon and the Information System Management Office effectively
eliminating lengthy ‘downtime’
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Earned award the Navy Achievement Medal for bringing a deficient tool
room to an excellent status in 6 months. |
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REFERENCES |
