Hewlett-Packard, Houston, TX

2007-Present

Software Functionality Tester

·      Perform outlined tests on software to detect deficiencies on 2008 laptops

·      Reporting confirmed deficiencies to proper project managers

·    Confirming such deficiencies are corrected

·    Find other possible deficiencies by random testing

·      Creating - modifying test plans to reflect expected software functionality

Geek Squad – Best Buy 291, Houston, TX

2005-2007

CIA Agent

·      Responsible for providing a high level of customer service and satisfaction

·    Responsible for diagnostic and repair of computers using approved Geek Squad tools

·    Instrumental in overseeing documentation of all work done on client’s computers

·    Tracked store inventory used in the direct repair of client’s computers

·    Recommended and had approved by management, additional tools to simplify the repairs

·    Had considerable input on the re-organization of the computer repair area of the store to streamline the repair process

·    Troubleshoot hardware and software problems of all kinds

·    Instructed inexperienced agents on key items to look for when troubleshooting and possible solutions

·    Instructed inexperienced agents on staying away from the “Insanity Loop” by not performing the same troubleshooting procedure over and over again expecting different results

·      Responsible for tracking and resolving overdue repair orders by utilizing the company ‘STAR’ system

Bluebonnet Web Designs, Houston, TX

2003-2007

Owner of Website Design Company

·      Created original web designs to accommodate customer’s needs

·    Utilized Front Page 2003 and notepad to create websites

·    Provided 1^st class photography of customer’s business highlighting on product or services as required by that particular business

·    Edited photos using Digital Image Studio 10

·    Received 2 Best Website awards for a Siberian Husky breeder site

·      Build, repair, set up computers and wireless networks

·    Remotely connected to client’s computers with Crossloop and PC Anywhere to resolve minor issues and software installation.

CSC / DynCorp, Sealy, TX

2001-2003

Technical Writer I

·      Assisted in the creation of an Integrated Electronic Technical Manual (IETM) for the High Mobility Artillery Rocket System (HiMARS)

·    Used Microsoft word to edit the manual then compile the product using SGML compiler

·      Referring closely to engineer drawings and manufacturer service manuals for creation of precise troubleshooting and repair instructions.